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Frequently Asked Questions

How can I make an order?

You can make an online order on via one of the payment options or you can contact us via e-mail, live chat, Whatsapp or Calling for manual order.

How can I pay?

Ottasilver provides 4 different payment options:

- Credit/Debit Card (Secure Payment System)*  

- PayPal

- Cash on Delivery (For some countries)

- Other money transfer options like Western Union.

*CCBill Consumer support URL: 

How will I receive my products?

Your products are delivered via Express Shipping and you are provided a tracking code once the order is shipped.

Do I need to pay an additional fee for express shipping?

We do not charge any shipping cost, it is totally free.

How will I receive my products safely?

Your products are shipped in Ottasilver's special jewelry box and in an additional protective pack to make sure ther are delivered all right.

How long does it typically take to receive an order?

All orders are put into the process after payment confirmation within 24 hours. All orders are sent via DHL EXPRESS or UPS EXPRESS. You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 1-3 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. Ottasilver cannot be hold responsible for any delays due to such formal procedures.

Do the prices include taxes?

No. the prices listed do not include taxes or duties, including EU VAT. When you make an order, you will be responsible for paying import duties, taxes and any other applicable fees if they are asked by the officials. However, for most countries, our customers do not experience custom duties or any other custom problems.

What is your process If the product I order is out of stock?

You will get a refund of it without any hassle In case of not having stock for limited products (We keep the products that are actively selling on OTTASILVER in OUR INVENTORY)

What is your cancelation policy?

It is possible to cancel an order that has not yet shipped. For after shipping please check our the Return and Exchange Policy page.

What is your refund policy?

Please see detailed information on the Return and Exchange Policy page.

Who pays the return shipping cost ?

If you're returning an item because it doesn't match the listing description, or arrives damaged or faulty, then OTTASILVER is responsible for the return shipping costs. If you changed your mind, you'll be responsible for return shipping.

Are you dropshipping company ?

No, We are selling only our registered brand products and the shipping will be directly from our office