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Frequently Asked Questions

How can I make an order?

You can make an online order on Ottasilver.com via one of the payment options or you can contact us via e-maii, live chat or e-mail for manual order.

How can I pay?

Ottasilver provides 4 different payment options:

- Credit/Debit Card (Secure Payment System)

- PayPal

- Cash on Delivery (For some countries)

- Other money transfer options like Western Union.

How will I receive my products?

Your products are delivered via Express Shipping and you are provided a tracking code once the order is shipped.

Do I need to pay additional fee for express shipping?

We do not charge any shipping cost, it is totally free.

How will I receive my products safely?

Your products are shipped in Ottasilver's special jewelry box and in an additional protective pack to make sure ther are delivered all right.

How long does it typically take to receive an order?

The products are usually delivered within 7 to 10 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. Ottasilver cannot be hold responsible for any delays due to such formal procedures.

Do the prices include taxes?

No. the prices listed do not include taxes or duties, including EU VAT. When you make an order, you will be responsible for paying import duties, taxes and any other applicable fees if they are asked by the officials. However, for most countries, our customers do not experience custom duties or any other custom problems.

What is your refund policy?

Please see detailed information on the Return and Exchange Policy page.