Frequently Asked Questions

Do you have any unanswered questions?


We are a leading online retailer of high-end deluxe jewelry. Our offices are in New Jersey, London and Istanbul. Every ottasilver item is manufactured in Istanbul, it is shipped directly to customers in the USA, Canada, UK, Australia and all over the world. Every item can be highly personalized by selecting metals, gemstones, and engravings to meet your exact style.
OTTASILVER is proud to be based in London, United Kingdom. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the World. Due to this model, we do not need to carry any showroom, and we are able to offer exceptionally affordable prices for unique jewelry.
Yes, we have a two-year warranty against any manufacturing defects on all of our jewelry. Any damage sustained by misuse or alterations not done by ottasilver will void the warranty. You can claim repair in the warranty information page
Yes, we have taken precautions in line with local health authority and government guidelines to protect our customers and employees.
We accept:


We do not charge any shipping cost, it is totally free..
All orders are put into the process after payment confirmation within 24 hours. All orders are sent via UPS EXPRESS or USPS . You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 5-7 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. Ottasilver cannot be held responsible for any delays due to such formal procedures.
After packing, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order. USPS Tracking — Delay in Updates: The tracking provided with your order is correct! Please note that the package must first travel from London or Istanbul to Ottasilver USA Warehouse to get to the first USPS sorting facility. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update.
Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.
All purchases arrive in Ottasilver's special jewelry box which is giftable

Return &exchange

We offer FREE returns on all orders! Any brand new product can be returned for a full refund or store credit within 30 days of delivery.Please see detailed information on the Return and Exchange Policy page.
Don't worry if your ring doesn't fit your finger because you can send your ring back for free resizing within the first 30 days following the receipt of your order. Please read our Return Policy for further information
If you're returning an item because it doesn't match the listing description, or arrives damaged or faulty, then OTTASILVER is responsible for the return shipping costs for all countries. If you changed your mind, you'll be responsible for return shipping except USA and UK .Ottasilver responsible all return cost for USA and UK customers in anyway.Please see detailed information on the Return and Exchange Policy page
No, all custom items are a final sale and cannot be return
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Refunds generally take 3-5 business days for funds to appear in your bank account.

Care & Repair

Keep silver absolutely dry when storing. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch . silver or a silver storage box. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll.
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap. If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.