At OTTASILVER, we take pride in the superior quality and craftsmanship of our products. We stand behind the enduring quality of our jewelry and therefore offer a Lifetime Warranty on all items sold directly by us, unless specified otherwise.
Our Lifetime Warranty covers any material defects. Defects are flaws or weaknesses in the material that cause the product to break under normal use and wear. If a defect arises, we will repair your jewelry free of charge, irrespective of the timeframe.
Please note that our Lifetime Warranty does not cover the following:
For all warranty claims, please follow the steps below:
If your jewelry requires repair or resizing after the initial 30-day period, these services will be available at a fee. This does not apply to material defects, which are repaired free of charge under our Lifetime Warranty.
The timeframe for the repair or replacement process can vary depending on the nature of the issue. However, we strive to handle your request as quickly as possible to minimize any inconvenience.
Remember, our Lifetime Warranty is a testament to the confidence we have in the quality of our products and our commitment to you, our valued customer.
For any additional queries or clarifications about our Lifetime Warranty, please don't hesitate to get in touch with our customer service team. We're here to help.