At OTTASILVER, customer satisfaction is our top priority. We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not completely satisfied, we're here to help. Please familiarize yourself with our Return & Exchange Policy below.

Returns

• We provide a free 30-day return policy. If for any reason you're not completely satisfied with your purchase, you can return the item(s) within this period for a full refund, subject to the following conditions:
  • The item should be in its original packaging.
  • The item must be without any breakage or signs of being worn out.
  • The product should look unused with no damage.
• Please note, we cannot accept individual items from a bundle for return. The entire set must be returned together.
• Unfortunately, we cannot accept returns on engraved, personalized, or monogrammed products.
• Additionally, orders that have used the "BLACK40" or "BOGO" discount codes are not eligible for a refund or return. These codes are part of our annual Black Friday sale, during which our products are significantly marked down. This special event offers the lowest prices of the year, and as such, all sales made with these codes are final.
• While we cover return shipping for customers in the US, Canada, and UK, a return shipping fee of $20 is charged for returns from the EU and $30 for all other countries. These fees will be deducted from your refund amount.
• To initiate a return, please visit our Return & Exchange page on our website and follow the instructions to submit a return request. Our dedicated customer service team will guide you through the process.
  
• Please note that all purchases from our "LAST CALL" section are final sale, non-refundable, and are not eligible for returns or exchanges.

Exchanges

• We understand that sometimes you might change your mind about a purchase. OTTASILVER offers product exchanges within the first 30 days after your purchase.
• Unfortunately, we cannot offer exchanges beyond the initial 30-day period.
• Please note that while we do provide exchanges for products within the first 30 days of purchase, personalized items and items purchased during the Black Friday sale using the "BLACK40" or "BOGO" discount codes are not eligible for exchange.
• Please note that all purchases from our "LAST CALL" section are final sale, non-refundable, and are not eligible for returns or exchanges.

Lifetime Warranty

• We take pride in the quality of our products. All OTTASILVER items sold directly by us are covered by our Lifetime Warranty, unless specified otherwise.
• This warranty covers material defects. Any defects will be repaired free of charge, regardless of the time frame.
• Note that after the 30-day return and exchange period, repairs, or resizing services are available for a fee.
• The shipping fee is not included in the OTTASILVER Lifetime Warranty. After the 30-day return period, customers are responsible for the shipping costs when sending a product back for repair or replacement.

Mistakes Happen

• If you receive the wrong item, we sincerely apologize for any inconvenience. Please contact our customer service team immediately. We will guide you through the process of returning the incorrect item and will expedite shipping to ensure you receive the correct item as soon as possible.

Process Duration

• The duration of the return, exchange, or repair process can vary depending on the nature of the issue and your location. Rest assured, our team is dedicated to handling your request as swiftly as possible.

Refund Method

• We process refunds to your original method of payment.
  • Credit Card: Refunds typically take 3 to 5 business days to reflect in your account.
  • PayPal: Refunds typically take 3 to 5 business days to reflect in your account.

Collection and Return Handling

• If you have an issue with your product and would like to initiate a return, please email us detailing your problem prior to submitting a return.
• After your email, we will provide a simple one-click return solution for you.
• Once we receive your returned item, our fulfillment center will assess it for any damage.
• Once approved, your refund will be processed immediately to your original method of payment. Please allow 7 to 10 business days for the refund to reflect in your account.

For any further questions or concerns about our Return & Exchange policy, please do not hesitate to reach out to our customer service team. We’re always here to help.