We have a free 30-day return policy so that if our customer is not satisfied with any product that they have received, they are able to get a refund of it without any hassle. The only requirements for the return policy are that;
- The product should be in its packaging,
- Without any breakage or worn out condition,
- It should look unused with no damage.
***Note: There is no refund and exchange on Personalised Ring (Like engraving any name on a ring )
If you're returning an item because arrives damaged or faulty, then OTTASILVER is responsible for the return shipping costs. If you changed your mind, you'll be responsible for return shipping.
|Country||5-10 Delivery Time|
|Other EU Countries||15$|
We will refund your order to your original method of payment.
Credit Card: Refund takes 3 to 5 working days.
Paypal: Refund takes 3 to 5 working days.
Cash on Delivery (COD).: The refund will be issued to store credit. You can use store credit towards a future purchase.
Please send to email about your problem before submitting a return, and you will be able to return your product only with one click. When you have sent your item back and need a refund, the item will be assessed for any harm by our satisfaction focus, and your refund will be prepared promptly to your Visa inside 7 to 10 working days.