We have a free 30-day return policy so that if our customer is not satisfied with any product that they have received, they are able to get a refund of it without any hassle. The only requirements for the return policy are that:
* NOTE: There is no refund and exchange on personalised rings, such as the engraving any name on it.
** NOTE: Orders with the "BLACK40" and "BOGO" discount code applied are ineligible for a refund & return. It is a sale that only happens once per year, wherein our products are significantly marked down to the lowest prices year-to-date to celebrate BLACK FRIDAY.
If you're returning an item because arrives damaged or faulty, then OTTASILVER is responsible for the return shipping costs. If you changed your mind, you'll be responsible for return shipping.
|Country||5-10 Delivery Time|
|Other EU Countries||15$|
Please send to email about your problem before submitting a return and you will be able to return your product only with one click. When you have sent your item back and need a refund, the item will be assessed for any harm by our satisfaction focus and your refund will be prepared promptly to your Visa in 7 to 10 working days.