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easy-returns

Return Policy

We have a free fifteen-day return policy, so that if our customer is not satisfied with any product that they have received, they are able to get a refund of it without any hassle. The only requirements for the return policy are that;

- The product should be in its packaging,

- Without any breakage or worn out condition,

- It should look unused with no damage.

- For the orders which are placed via COD, we offer only exchange or repair because the refund is not possible for COD payments

Collection and Return handling

Please send to email about your order , and you will be able to return your product only with one click. When you have sent your item back and need a refund, the item will be assessed for any harm by our satisfaction focus, and your refund will be prepared promptly to your Visa inside 7 to 10 working days.

For PayPal orders, the discount will be made within 2 working days. Other than that buys utilizing money down will be discounted through bank exchange or store credit, whatever suits the client.

Returns due to customer error may be subject to a restocking fee depending on the quantity and nature of the products up to 10 % of the total amount.

RETURN ADDRESS

NİOVA Dış Ticaret AŞ.
Mahmutbey Mahallesi 2446 Sk No:185/12 Kuzey Plaza 

İstoç-Bağcılar

Istanbul /TURKEY
+905346006666