Terms & Conditions

This web page represents a legal document that serves as our Terms of Service and governs the legal terms of our website, https://www.ottasilver.com, its sub-domains, and any associated web-based and mobile applications (collectively, the “Website”), as owned and operated by OTTASILVER LTD (banks@ottasilver.com), its subsidiaries and/or affiliates, whose registered office is at 2 Bennet’s House, 21 Leyton Road, Harpenden, AL5 2HU, United Kingdom (hereafter “OTTASILVER”, “we”, “us” or “our”).

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE OTTASILVER WEBSITE. BY VIEWING, ACCESSING, UPLOADING OR DOWNLOADING ANY INFORMATION TO OR FROM THE WEBSITE, YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE AND AGREE TO BE BOUND BY THE TERMS OF SERVICE SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF SERVICE, YOU ARE ADVISED NOT TO CONTINUE USING THIS WEBSITE.

In order to place an order through the OTTASILVER Website, you must be at least 18 years of age and must complete the registration process by submitting your first name, last name, and email address. You must not use any other person's account to access the Website. You must not allow any other person to use your account to access the Website. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and you accept responsibility for all activities that occur under your account and password. You agree to notify us immediately of any unauthorised use, or suspected unauthorised use, of your account or any other breach of security. OTTASILVER cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. If you choose to delete your account, please contact us or simply discontinue using the Website.

OTTASILVER accepts online payment through all international debit/credit cards as well as through PayPal and adheres to strict industry security standards for payment processing. All prices mentioned on the Website are final and inclusive of applicable taxes unless stated otherwise. OTTASILVER reserves the right to revise the pricing of its goods at any time at its sole discretion upon reasonable notice posted in advance on the Website. All orders fulfilled via card payment are dispatched by and from OTTASILVER affiliate or subsidiary companies, whereas orders fulfilled through PayPal are dispatched by and from OTTASILVER INC. (USA). It is your responsibility to ensure that a valid card number and billing address is provided for us to successfully process your payment. If your card is issued in a foreign currency other than USD, pricing will depend on applicable foreign exchange rates as per your bank’s rules and regulations. If you have any questions about pricing or methods of payment, please contact our customer support before making payment. We do not store any financial information, including card details, from our customers and accept no liability for any error in any third-party payment gateway under any circumstances whatsoever.

We may, at our sole discretion, offer store credit to customers in connection with returns, promotions, goodwill resolutions, cancellations, partial refunds, customer service matters, or other commercial circumstances. Any store credit issued by OTTASILVER is non-transferable, may not be resold, and has no cash value unless expressly required by applicable law. Store credit may only be redeemed on eligible purchases made through our Website and is subject to any conditions communicated at the time of issue.

OTTASILVER reserves the right, at its sole discretion, to determine the amount, eligibility, validity period, scope, and conditions of any store credit issued. We may refuse, limit, suspend, cancel, revoke, modify, or adjust store credit, in whole or in part, at any time, including but not limited to cases involving suspected fraud, abuse, misuse, chargebacks, account manipulation, technical or pricing errors, unauthorised activity, violation of these Terms, or where we reasonably believe such action is necessary to protect our business, systems, customers, or legal interests.

Store credit may not be combined with certain promotions, discounts, coupon codes, or offers unless expressly stated otherwise. If an order purchased in whole or in part using store credit is cancelled, returned, refunded, or subject to a dispute, any reimbursement shall be handled in accordance with our applicable return, refund, and cancellation policies, and we reserve the right to reissue any eligible amount in the form of store credit where permitted by applicable law.

Nothing in this section shall limit, exclude, or restrict any statutory rights or consumer protections that cannot lawfully be excluded or restricted under applicable law.

All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”. You agree not to copy, modify, reproduce, display, perform, distribute, or otherwise make use of any Content found on the Website for any public or commercial purpose, in connection with services or products that are not those of OTTASILVER, in any way that is likely to cause confusion among consumers, that disparages or challenges OTTASILVER or its licensors, that dilutes the strength of OTTASILVER’s or its licensor’s intellectual property, or that otherwise infringes OTTASILVER’s or its licensor’s rights. You also agree to refrain from misusing any material appearing on the Website.

Registered users of the Website may post reviews, remarks, and comments (collectively, “Review”) about products and services purchased through the Website, so long as the Review is not unlawful, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, otherwise injurious to third parties, or objectionable, and does not include commercial solicitation, mass mailings, or any form of spam. You may not use another user’s account to impersonate any person or entity, or otherwise mislead as to the origin of any opinions. OTTASILVER reserves the right, but is not obliged, to remove or modify such Review and does not regularly review posted Reviews.

By posting such Review, you grant OTTASILVER a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Review throughout the world in any media. You grant OTTASILVER and its sublicensees the right to use the name that you submit in connection with such Review, if they choose. You represent and warrant that you own or otherwise control all rights to the Review that you post; that the Review is accurate; that use of the Review you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify OTTASILVER for all claims resulting from the Review you supply. OTTASILVER has the right but not the obligation to monitor, edit, or remove any activity or content. OTTASILVER takes no responsibility and assumes no liability for any Review posted by you or any third party.

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. OTTASILVER reserves the right to investigate complaints or reported violations of our Terms of Service and to take any action we deem appropriate, including but not limited to cancelling your user account, refusing service, withholding store credit, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties, and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information, as permitted under our Privacy Policy.

Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or licence for you to use such service marks or trademarks without the prior written permission of the relevant owner. Our Website is also protected under international copyright laws. The copying, redistribution, use, or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.

OTTASILVER reserves the right to suspend or cease providing any services relating to the Website, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

You agree to defend, indemnify, and hold harmless OTTASILVER, its affiliate or subsidiary companies, and their respective officers, directors, agents, and employees, from and against any claims, actions, demands, losses, liabilities, damages, costs, and expenses, including reasonable legal and accounting fees, arising out of or resulting from (i) any content or material you submit to the Website, (ii) your use of any content, (iii) your misuse of any store credit, or (iv) your breach of these Terms. OTTASILVER will provide prompt notice to you of any such claim, suit, or proceeding.

THE WEBSITE AND ALL DETAILS, CONTENT, MATERIALS, PRODUCTS, AND SERVICES MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY OTTASILVER ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. OTTASILVER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE STATED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OTTASILVER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OTTASILVER DOES NOT WARRANT THAT THIS WEBSITE, ITS CONTENT, ITS SERVERS, OR EMAILS SENT FROM OTTASILVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OTTASILVER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FROM ANY CONTENT, MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THIS WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE STATED IN WRITING. UNDER NO CIRCUMSTANCES SHALL OTTASILVER’S LIABILITY ARISING FROM OR IN CONNECTION WITH THE WEBSITE OR YOUR USE OF THE WEBSITE, REGARDLESS OF THE FORM OF ACTION, EXCEED $100.

Our Website may contain links to third-party websites. These links are provided solely as a convenience to you. By linking to such websites, we do not create or imply any affiliation with, sponsorship of, or endorsement of such third-party websites. OTTASILVER has no control over the legal documents and privacy practices of third-party websites; as such, you access those third-party websites at your own risk.

You are communicating with us electronically when you visit the Website or send emails to us. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. All disputes as to the validity, execution, performance, interpretation, or termination of this Agreement shall be submitted to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, such invalidity shall not affect the enforceability of any other part or provision of this Agreement. Any cause of action by you with respect to our Website must be instituted within one (1) year after the cause of action arose or be forever waived and barred.

OTTASILVER reserves the right, at its sole discretion, to modify these Terms of Service at any time, and such modifications shall be effective immediately upon posting on the Website. You agree to review this document periodically to be aware of such modifications, and your continued access to or use of the Website shall be deemed conclusive acceptance of such modified Terms of Service.

OTTASILVER expressly reserves all rights and remedies available under applicable law, equity, and regulation. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service were last updated in April 2026.