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Frequently Asked

Is there a warranty on your products?

Absolutely, we provide a 2-Year Warranty for our items. However, there are certain exceptions. For a detailed overview, please refer to our Warranty page.

  • Everyday wear and tear, such as scratches, small dents, or gold plating fading.
  • Damages from neglect, accidents, or incorrect handling.
  • Any piece that's been serviced or fixed by non-accredited jewelers.
  • Instances of theft, misplacement, or any unauthorized alterations or repairs.
How can I track my order?

To keep an eye on your order's status and whereabouts, simply visit our Track My Order page.

  • Processing: This status indicates that we have received your order and it's being prepared for shipment. We're getting everything in order to ensure your product reaches you in perfect condition.
  • Shipped: Your order has left our warehouse and is now on its journey to you. You'll receive tracking information to follow its progress to your doorstep.
Is it possible to modify, cancel my OTTASILVER order, or alter the delivery address?

If adjustments or cancellations to your OTTASILVER order are needed, or if there's a requirement to modify the delivery details, we kindly request you to contact us within 24 hours of your order placement. Please understand that our diligent team is committed to ensuring timely dispatch of your purchases, which might make post-order modifications challenging.

For uniquely personalized items, such as those that are monogrammed or engraved, modifications or cancellations cannot be entertained once the order is confirmed.

It appears my OTTASILVER shipment is delayed. When can I expect it?

If your OTTASILVER order isn't dispatched by the anticipated delivery date, rest assured our dedicated Customer Experience team will provide an update within 24-48 hours. We prioritize keeping our customers in the loop and value your understanding, especially during peak periods. If you have any concerns, feel free to connect with us via Live Chat, email us at support@ottasilver.com, or send a message to our dedicated hotline. We're here to assist you!

Company

Who are you? What makes OTTASILVER unique?

We are a leading online retailer of high-end deluxe jewelry. Each OTTASILVER jewelry by master artisans and directly shipped to clients in the USA, Canada, UK, Australia and all over the world. Each piece can be fully personalized by selecting metals, gemstones and engravings to meet your exact style.

Do you have any stores I can visit?

OTTASILVER is proud to be based in Louisiana, United States. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the world. Due to this model, we do not need to carry any showroom and we are able to offer exceptionally affordable prices for unique jewelry.

How does OTTASILVER give back to the community?

At OTTASILVER, we prioritize giving back to our community and making a positive impact in the world. We contribute to long-term sustainable solutions, supporting education and economic development initiatives for underprivileged children and impoverished communities. We also actively participate in alleviating poverty by partnering with organizations that provide meals and basic necessities to those in need. With a dedicated commitment to philanthropy, we are proud to contribute 5% of our profits towards these charitable efforts, continuously seeking new ways to make a difference and help create a brighter future for all.

Do you wholesale your jewelry?

Yes, we do offer our jewelry for wholesale. Please get in touch with our support team at support@ottasilver.com for more information and details about our wholesale options. We would be delighted to assist you with your wholesale requirements.

PRODUCTS & CARE

What metals do you offer?

At OTTASILVER, we primarily offer two types of metals for our jewelry pieces. We provide high-quality 925 Sterling Silver, known for its durability and brilliance. Additionally, we also offer exquisite 18K Gold pieces that boast a rich color and high purity. Both these metals are perfect for crafting fine jewelry, offering long-lasting shine and timeless elegance. For a deeper dive into the materials we use, refer to our materials page.

What gemstones do you offer?

At OTTASILVER, we carefully select a range of high-quality gemstones for our jewelry pieces. Our current offerings include Agate, known for its unique patterns and vibrant colors; Zirconium, which provides an impressive sparkle and brilliance; and we also feature a 0.005 Carat Diamond in select pieces for those looking for that extra touch of luxury and refinement. For a deeper dive into the materials we use, refer to our materials page.

Can I wear your pieces if I have sensitive skin?

Yes, absolutely. At OTTASILVER, we use 925 Sterling Silver and 18K Gold for our jewelry, both of which are hypoallergenic metals. These metals are typically safe for those with sensitive skin as they are less likely to cause a reaction. However, everyone's skin is unique and reactions to different materials can vary. If you have specific allergies or extreme sensitivity, we recommend consulting with a dermatologist or allergist before making a purchase.

How should I store my jewelry when I'm not wearing it?

To preserve your jewelry's beauty and longevity, store each piece separately in a fabric-lined compartment or wrapped in soft cloth, away from heat, sunlight, and humidity. Especially for sterling silver, consider using airtight zip-lock bags to prevent tarnishing. Proper storage is key to maintaining your jewelry's luster and condition.

How do I clean my jewelry and how often should I clean it?

To keep your jewelry radiant, clean pieces every two weeks if worn daily, or monthly if worn less often, using a mild dish soap and warm water solution, followed by a gentle scrub with a soft toothbrush. Rinse, dry thoroughly, and store separately in a cool, dry space, ideally in fabric-lined compartments or wrapped in soft cloth. Avoid harsh chemicals and remember to remove jewelry before swimming or bathing to prevent potential damage. Regular care ensures lasting beauty and longevity.

How should I care for my jewelry during the summer?

During summer, safeguard your jewelry by removing it before beach or pool visits to prevent damage from salt and chlorine. Apply sunscreens and lotions prior to wearing jewelry to prevent dulling, and limit its exposure to direct sunlight which can fade gemstones. With higher temperatures affecting some materials, store jewelry in a cool, dry place and clean it more often due to increased sweat and sunscreen use. Proper care ensures your pieces remain pristine throughout the hot months.

Can my jewelry get wet?

At OTTASILVER, our durable jewelry, crafted from materials like 925 Sterling Silver, 18K Gold, and gemstones, should avoid prolonged water exposure. Harmful reactions can occur with saltwater, chlorinated pools, soaps, shampoos, household chemicals, and sweat. While infrequent contact won't instantly harm your jewelry, consistent exposure can cause damage or discoloration. If wet, dry thoroughly and store appropriately for lasting wear.

Will my ring tarnish or turn my finger green?

Silver and gold jewelry, even of high quality, can occasionally cause skin discoloration due to external factors like metallic abrasion from cosmetics, corrosion of non-gold alloys in humid conditions, and exposure to chlorinated water. To prevent this, it's advised to remove jewelry before using makeup or swimming and to clean the jewelry regularly.

Shipping

Do I need to pay an additional fee for express shipping?

We do not charge any shipping cost, it is totally free!

Are delivery dates guaranteed during the public holidays?

Delivery dates are not guaranteed due to high shipping volumes during the public holidays. We are experiencing some delays in order processing, but we are working hard to fulfill orders as soon as possible. We will update you via email once your order has shipped. Please be assured that we are doing our best to get your order to you as soon as we can.

How do I track my order?

After packing, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update. For more details, visit our Shipping and Tracking page.

How long does it typically take to receive an order?

All orders are put into the process after payment confirmation within 24 hours. All orders are sent via UPS Express or USPS . You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 5-7 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. OTTASILVER cannot be held responsible for any delays due to such formal procedures. Please note that items from our Exclusive Collection and gold-plated pieces are made-to-order, and therefore, delays in delivery may occur.

My package says delivered, but I didn't receive it.

Sometimes packages are marked as delivered before they actually arrive. In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

Will my purchase arrive gift-wrapped?

All purchases arrive in OTTASILVER's special jewelry box which is giftable!

RETURNS & EXCHANGES

What is the OTTASILVER Return Policy?

We offer free 30-day returns for all customers in the US, Canada, and UK. Shipping fees are non-refundable and please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. For more details, visit our Return and Exchanges page.

How do I know if my item is eligible for return?

Items must be in their original condition without signs of wear or damage, and must be returned with all original packaging (tags, box, and pouch included). Please note that no individual item of a bundle can be returned; the entire set must be returned together.

Are there any items that cannot be returned?

Yes, all engraved, personalized and monogrammed products are non-returnable. Please note that all purchases from our "LAST CALL" section are final sale, non-refundable, and are not eligible for returns or exchanges.

What is the OTTASILVER Exchange Policy?

We only offer product exchanges within the first 30 days of purchase. After 30 days, we no longer provide an exchange with a new item.

Is shipping fee included in the OTTASILVER 2-Year Warranty?

No, the shipping fee is not included in the OTTASILVER 2-Year Warranty. After the initial 30-day period, customers are responsible for the shipping costs when sending a product back for repair or replacement.

How do I return or exchange an item?

To return or exchange an item, please visit our "Return & Exchanges" page on our website. Follow the instructions to submit a request, and our customer service team will guide you through the process.

How long will the return and exchange process take?

The duration of the process can vary depending on the nature of the repair or replacement, and your location. Rest assured, we will do our best to process your request as quickly as possible.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team immediately. We will guide you through the process of returning the item and ensure you receive the correct item as soon as possible.

What if my jewelry is damaged after the 30-day period?

If your jewelry requires repair or resizing within the first 30 days after purchase, we provide these services free of charge. Beyond this period, however, these services are available for a fee. Please note that material defects are repaired for free under our 2-Year Warranty.

Are all OTTASILVER items covered by the 2-Year Warranty?

All items sold directly by OTTASILVER are covered by our 2-Year Warranty, unless specified otherwise. However, note that after the 30-day period, repairs or sizings are subject to a fee, and no exchange with a new item will be offered.

WARRANTY

What does the OTTASILVER 2-Year Warranty cover?

It covers material defects that cause the product to break under normal use and wear. For detailed terms and conditions, please refer to our Warranty Page.

What's not included in the warranty?

Normal wear and tear, damages from misuse, jewelry repaired by other jewelers, theft, loss, and unauthorized modifications.

How do I make a warranty claim?

Contact our customer service with details and photos of the issue, and they'll guide you through the process.

Will I pay for shipping if I need a repair under warranty after 30 days?

Yes, after the initial 30 days, customers cover the shipping costs for repairs under the warranty.

What if I need a repair or resizing after the first 30 days?

Repairs and resizings are available for a fee after 30 days, unless it's a material defect covered by our warranty.

How long does the repair process take?

Approximately 2 weeks, as our artisans take care to ensure the best quality repair.

Who can I contact for more information on the warranty?

Reach out to our customer service team for any additional queries on our 2-Year Warranty.

What does your Accident Protection cover?

Our Accident Protection provides unparalleled peace of mind when you shop with OTTASILVER. Here's what it entails:

  • No Questions Asked: We understand accidents happen. Rest assured, we're here to assist without a barrage of queries.
  • Free Repairs and Replacements: Should your item face any damage, we commit to repairing or replacing it at no extra charge.
  • Free Shipping: We absorb all shipping costs for repairs and replacements, offering a seamless experience.

Engraving

Do you offer personalization for rings and bracelets?

Yes, we offer personalization services for rings and bracelets. We understand the significance of creating unique and meaningful pieces of jewelry. Whether it's engraving a special message, adding initials or names, or customizing with specific symbols or dates, our personalization options allow you to create a truly one-of-a-kind piece. Please check our website or contact our customer service for more information on the personalization options available for our rings and bracelets.

Payment

How can I pay?

We accept MasterCard, VISA, AmericanExpress, PayPal and Stripe.

How are refunds processed by OTTASILVER?

For more details on returns and exchanges, please check here.

Please be aware that OTTASILVER cannot refund using a different payment method than the one used to place the order. Once we receive your returned item at our warehouse, it can take up to 10-15 business days for our team to process it and send a return confirmation email.

  • Credit Card: Once the return is processed, it might take about 5-10 business days, depending on your bank, for the funds to be reflected in your account. If you've canceled or replaced your credit card, your bank will handle the transfer of the refunded amount.
  • Debit Visa Card: For online purchases made with a Debit Visa Card, refunds will be processed like credit card transactions, taking around 5-10 business days for the funds to show in your account. For in-store returns made with a Debit Visa Card, the refund will be processed immediately, provided the card is present during the transaction.
  • PayPal: After refunding to your PayPal account, you will receive a notification from PayPal. The funds might take about 5-10 business days to show in your bank account.
How do discount codes work?

To apply a discount, simply input the code into the "Add coupon code" field when you're in your cart.

  • Only one (1) discount or promotion can be applied per order. If you attempt to use a second discount code, our system will choose the best offer, and the second code won't be used.
  • Discount codes can't be combined with other promotions, referral credits, or any other type of discount. Furthermore, free shipping offers cannot be combined with discount codes.
  • OTTASILVER reserves the right to hold or cancel orders that take advantage of multiple discount codes.
  • Please be aware that OTTASILVER gift cards are not eligible for discounts.

NEED FURTHER ASSISTANCE?

Call: +1 (201) 429-7760

624 Percy Brown Rd Apt. 622

Thibodaux, LA 70301

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@ottasilver